People. What they say. What they do. And how we talk about them!
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Sign in the office pantry beside the coffee machine..
Every time I walk in there and see the sign, I get visions of the fresh foods section of the grocery store. What next? Chilled Stationery. Today’s Special copier paper.
What are the two things you just can’t do without at work? I am assuming most of you, who are reading this, work..for a living. If it’s at a formal workplace, name two things (tools, gadgets, perks, supports, people, whatever) absolutely indispensable to you. Even if you don't troop out every morning to a office and work from bed in your PJs, its still work, right? So just tell me, (post a comment here) what is it that you swear by. I was in one of those blessed (but rare) moments of complete concentration, working on the messaging in a marketing mailer. I must have been staring at my computer screen. Perhaps, I looked a little frozen, or like I was unraveling my future in a crystal ball. A concerned colleague tut-tutted and asked "What will you do if MS Word is taken away from you?" OK, then, I actually froze. What will I do? I will shrivel and die and rot in ‘Word’less Hell! Only one other thing ranks on par or even above Word in my list of indispensables at work. Googl...
It’s one thing to know that every trust vote in parliament inevitably involves some amount of horse trading. It’s quite another, and frankly quite disgusting, to watch national telecasts of stacks of notes spilling out of duffel bags on the floor of the house and irate MPs waving them about as proof of the scandalous (really? what's new?) bribery. The news networks didnt tire of relaying the scenes over and over again. When I caught the latest over breakfast Wednesday morning, Amar Singh was responding to allegations that he had brokered the whole deal. 'Are these guys political prostitutes, they are on sale?' he fumes on TV. He had such a straight face on. I almost threw up my cereal. In another report online , I caught this. "What is this plot?.. I have never met them (accusing MPs) in life. I am not such a fool that I will trade with an unknown person.” So would he have traded had they been known politicians?! Nothing else on TV really matches up to the histrioni...
This story is about how people do business. There is customer service and there is customer delight. And there is the yawning gap between the two. Since I toy around with all that market-speak for most of my professional work hours, I have a passable understanding of it. But it was enlightening to see them in action, in the space of a single evening. Okay, the story starts with me hurrying around Bangalore East with a largish pair of butterfly wings …yes, you read right, butterfly wings….in my hands. Don’t ask me for the backstory; suffice it to say, it’s got something to do with a kiddies fancy dress competition and my daughter wanting to be Mariposa, that Ms-Goody-Two-Shoes fairy from Barbie Land. The wings were diaphanous, purple-colored and liberally sprinkled with glitter. Where did I get them? To my utter, incredulous wonder, there is a whole shop near Ulsoor Police Station solely devoted to fancy dress costumes for kids. And he had a rack full of wings to choose from. When I pic...
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