People. What they say. What they do. And how we talk about them!
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Sign in the office pantry beside the coffee machine..
Every time I walk in there and see the sign, I get visions of the fresh foods section of the grocery store. What next? Chilled Stationery. Today’s Special copier paper.
This story is about how people do business. There is customer service and there is customer delight. And there is the yawning gap between the two. Since I toy around with all that market-speak for most of my professional work hours, I have a passable understanding of it. But it was enlightening to see them in action, in the space of a single evening. Okay, the story starts with me hurrying around Bangalore East with a largish pair of butterfly wings …yes, you read right, butterfly wings….in my hands. Don’t ask me for the backstory; suffice it to say, it’s got something to do with a kiddies fancy dress competition and my daughter wanting to be Mariposa, that Ms-Goody-Two-Shoes fairy from Barbie Land. The wings were diaphanous, purple-colored and liberally sprinkled with glitter. Where did I get them? To my utter, incredulous wonder, there is a whole shop near Ulsoor Police Station solely devoted to fancy dress costumes for kids. And he had a rack full of wings to choose from. When I pic...
The first whiff of freedom after a long confinement…smells of wet earth. After almost 3 months, I stepped out of home for my routine walk at the lake. Before this viral pandemic stopped us all in our tracks and made us hunker down in the confines of our homes, I used to be a regular at the jogging track around the Mahadevapura lake. Well, truth be said, it’s not really a jogging track, just an unpaved, narrow meandering path around the lake. But, it is like a little watering hole in the concrete jungle around us. It draws walkers and joggers of all kinds, shapes and sizes. And, to my delight, they are mostly back in Unlock 1.0! On my first day back, it gave a semblance of normalcy. Like, nothing had changed. Except the ubiquitous masks. There is the lanky old man who prefers to walk in a lungi and t-shirt. The words on his t-shirt are meant to reprimand you if you even think of smirking at his choice of attire. They say in bold - ‘Old is Gold’. There is the Gen Z you...
Yes, I just hit 40. Sounds like I hit a tow truck. We’ve been socially conditioned to treat it as some dead-end, or worse, a hill top. After this, it’s only downhill. The truth is its one of the most liberating milestones in your life. By 40, you are mostly wiser, professionally established, (hopefully) financially secure and personally surer about what you want in life. You are also still young enough to chase some new dreams, enjoy the fruits of your labors and reinvent yourself, if need be. Running up to my 40th birthday, I started thinking of listing out all that I had learnt in the last decades. All those years had to count for wisdom, if nothing else. Some of the below lessons, I learnt myself. Some were taught to me by others. Some will make me sound profound, others plain stupid. If some sound familiar to you, give me a shout. 1. If you want something in life, really, really want it, go get it yourself ! If you are sitting around ...
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