People. What they say. What they do. And how we talk about them!
On Display
Get link
Facebook
X
Pinterest
Email
Other Apps
-
Sign in the office pantry beside the coffee machine..
Every time I walk in there and see the sign, I get visions of the fresh foods section of the grocery store. What next? Chilled Stationery. Today’s Special copier paper.
This story is about how people do business. There is customer service and there is customer delight. And there is the yawning gap between the two. Since I toy around with all that market-speak for most of my professional work hours, I have a passable understanding of it. But it was enlightening to see them in action, in the space of a single evening. Okay, the story starts with me hurrying around Bangalore East with a largish pair of butterfly wings …yes, you read right, butterfly wings….in my hands. Don’t ask me for the backstory; suffice it to say, it’s got something to do with a kiddies fancy dress competition and my daughter wanting to be Mariposa, that Ms-Goody-Two-Shoes fairy from Barbie Land. The wings were diaphanous, purple-colored and liberally sprinkled with glitter. Where did I get them? To my utter, incredulous wonder, there is a whole shop near Ulsoor Police Station solely devoted to fancy dress costumes for kids. And he had a rack full of wings to choose from. When I pic...
It’s one thing to know that every trust vote in parliament inevitably involves some amount of horse trading. It’s quite another, and frankly quite disgusting, to watch national telecasts of stacks of notes spilling out of duffel bags on the floor of the house and irate MPs waving them about as proof of the scandalous (really? what's new?) bribery. The news networks didnt tire of relaying the scenes over and over again. When I caught the latest over breakfast Wednesday morning, Amar Singh was responding to allegations that he had brokered the whole deal. 'Are these guys political prostitutes, they are on sale?' he fumes on TV. He had such a straight face on. I almost threw up my cereal. In another report online , I caught this. "What is this plot?.. I have never met them (accusing MPs) in life. I am not such a fool that I will trade with an unknown person.” So would he have traded had they been known politicians?! Nothing else on TV really matches up to the histrioni...
The first whiff of freedom after a long confinement…smells of wet earth. After almost 3 months, I stepped out of home for my routine walk at the lake. Before this viral pandemic stopped us all in our tracks and made us hunker down in the confines of our homes, I used to be a regular at the jogging track around the Mahadevapura lake. Well, truth be said, it’s not really a jogging track, just an unpaved, narrow meandering path around the lake. But, it is like a little watering hole in the concrete jungle around us. It draws walkers and joggers of all kinds, shapes and sizes. And, to my delight, they are mostly back in Unlock 1.0! On my first day back, it gave a semblance of normalcy. Like, nothing had changed. Except the ubiquitous masks. There is the lanky old man who prefers to walk in a lungi and t-shirt. The words on his t-shirt are meant to reprimand you if you even think of smirking at his choice of attire. They say in bold - ‘Old is Gold’. There is the Gen Z you...
Comments